Refund and Returns Policy – Koko Baby Gift

Effective Date: December 3, 2024

At Koko Baby Gift, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, we offer a straightforward Refund and Returns Policy. Below are the details of our policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Time Frame: You must request a return within 30 days from the date of receiving your order.
  • Condition of Item: Items must be unused, unwashed, and in their original packaging. If an item has been used or is damaged, it will not be eligible for return.
  • Proof of Purchase: A valid receipt or order confirmation email is required to process your return.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@kokobabygift.com or call us at (970) 963-8159 to request a return authorization. Include your order number, a description of the product(s) you wish to return, and the reason for the return.
  2. Return Instructions: Once your return request is approved, we will provide instructions on how to send the item back to us. Please make sure to pack the item securely to avoid any damage during transit.
  3. Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or defective product).
  4. Return Address: Koko Baby Gift
    54 Kiowa, Carbondale, Colorado (CO), 81623
    Phone: (970) 963-8159

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please initiate a return as outlined above. Once your return is processed, you can place a new order for the desired item.

5. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Gift Cards
  • Personalized or custom-made products
  • Opened or used items for health and safety reasons (e.g., baby care products)

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@kokobabygift.com with photos of the damage or defect. We will provide a return shipping label for a free return and will send you a replacement or issue a full refund.

7. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please:

  • Check your bank account.
  • Contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@kokobabygift.com.

8. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to us:

We appreciate your trust in Koko Baby Gift, and we are committed to providing you with a smooth shopping experience. Thank you for choosing us!