Sales Policy – Koko Baby Gift

Effective Date: December 3, 2024

At Koko Baby Gift, we are committed to providing our customers with high-quality products and an exceptional shopping experience. This Sales Policy outlines our terms and conditions regarding the purchase of products from our online store. Please read it carefully before making a purchase.

1. General Sales Terms

By placing an order on our website, you agree to abide by our sales terms and conditions. All sales are subject to the following:

  • Availability: All products listed on our website are subject to availability. In the rare case that an item is out of stock, we will notify you promptly and offer a full refund or an alternative product if available.
  • Pricing: The prices listed on our website are in U.S. dollars and may be subject to change without notice. We strive to ensure that all pricing is accurate at the time of purchase, but in the event of an error, we will notify you of any pricing discrepancies before proceeding with your order.
  • Taxes: Sales tax is applied to orders in accordance with the applicable state and local tax laws. Tax rates are calculated at checkout based on your shipping address.

2. Order Confirmation

Once you place an order, you will receive an order confirmation email with the details of your purchase. This confirmation email does not guarantee availability, and we reserve the right to cancel any orders for reasons such as inventory issues, payment discrepancies, or fraudulent activity.

3. Payment Methods

We accept a variety of payment methods, including:

  • Credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other payment methods (as specified on our website)

All payments must be made at the time of purchase. By submitting an order, you confirm that you are authorized to use the payment method selected.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping, based on your location and preferences.
  • Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. You will receive an email notification with tracking information once your order has been shipped.
  • Shipping Fees: Shipping fees are calculated at checkout and are based on the size and weight of your order, as well as your shipping address. Free shipping offers may be available for certain promotions.

5. International Shipping

Currently, we only ship within the United States. For international shipping inquiries, please contact us at info@kokobabygift.com for further assistance.

6. Cancellations

If you need to cancel an order, please contact us as soon as possible at info@kokobabygift.com. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our Return Policy to initiate a return.

7. Product Descriptions and Accuracy

We strive to ensure that all product descriptions, images, and specifications are accurate and up to date. However, we cannot guarantee that all descriptions are free of errors. If you receive an item that differs from what was described, please contact us immediately, and we will resolve the issue in accordance with our Refund and Returns Policy.

8. Discounts and Promotions

  • Discount Codes: If you have a discount code, you must enter it during checkout. Discount codes cannot be applied after the order has been placed.
  • Promotions: We offer special promotions from time to time. These promotions are subject to change without notice, and some restrictions may apply.
  • Gift Cards: Gift cards can be used for purchases on our website. They cannot be redeemed for cash or applied to previous purchases.

9. Limitation of Liability

Koko Baby Gift is not responsible for any damage or loss resulting from the use or inability to use our products, nor for any consequential or incidental damages arising from a sale transaction. Our liability is limited to the purchase price of the product.

10. Customer Service

If you have any questions or concerns about your order or our products, please feel free to contact our customer service team at:

11. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes to the policy will be reflected on this page, with the updated Effective Date indicated at the top of the page. We encourage you to review this policy periodically.

Thank you for choosing Koko Baby Gift. We appreciate your business and are committed to providing you with high-quality baby gifts and accessories.